Alaska Jackets Return and Refund Policy

We stand behind the quality of our products and offer a 30-day return window from the date of delivery for qualified cases.

Eligible Returns
We accept returns and process refunds for:

  • Incorrect items received (wrong product, size, or color)

  • Damaged or defective items

  • Items shipped in error

Non-Returnable Items
The following are not eligible for returns or refunds:

  • Items that are the correct product and size but don’t fit

  • Products showing signs of wear, washing, or alteration

  • Returns initiated after 30 days from delivery

Return Requirements
All returned items must:

  • Be in original condition with tags attached

  • Include all original packaging

  • Be returned within 30 days of delivery

Return Process

  1. Contact our customer service at info@alaskajackets.com within 30 days of delivery

  2. Provide your order number and details about the issue

  3. For damaged/defective items, include photographic evidence

  4. We will provide return instructions and address

  5. Ship items using a trackable method (customer responsibility)

Refund Processing

  • Approved refunds will be issued to the original payment method

  • Allow 7-10 business days for processing after we receive the return

  • Shipping costs are non-refundable

  • We cover return shipping costs for defective/wrong items only

Exchanges
We offer exchanges for:

  • Items we sent incorrectly (wrong size, color, or product)

  • Defective merchandise
    Exchanges follow the same conditions and process as returns.

Order Cancellations

  • Orders may be canceled within 24 hours of placement for a full refund

  • Cancellations after 24 hours but before shipment incur a 25% restocking fee

  • Orders cannot be canceled once shipped

Important Notes

  • Color variations due to monitor settings are not considered defects

  • We recommend reviewing our size guide before purchasing

  • Original shipping fees are non-refundable

  • Alaska Jackets reserves the right to refuse returns that don’t meet policy requirements

Contact Information
Alaska Jackets
2332 North MacArthur Blvd
Irving, Texas 75062
Email: info@alaskajackets.com