FAQ’s – Frequently Asked Questions

1. What is the return policy?

We have a 30-day refund and return policy. Please check our refund and return policy page for more information. Returns and Refunds are only acceptable under acceptable conditions. 

2. What are the conditions for a return?

* You must contact us to initiate the return.
* The item must not be worn, altered, damaged, or defective by you
* The return must be requested within 30 days of delivery.
* The product must be sent to us in its original condition with all tags attached
* You must have a valid reason for the return.

3. How do I request a return?

To request a return, please contact us and provide the following information:

* Order number
* Pictures of the problem with your product
* Brief description of the reason for the return

Our return department will carefully review your request and provide further instructions.

4. How long does it take to process a refund?

Please allow up to 30 days for refunds to be processed after we receive your returned products. 

5. Do you offer exchanges?

Yes, we offer exchanges in some cases. However, if the exchange product is not available in stock, you may need to wait for restocking or request a refund. 

6. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 30 days of receiving the item. We will take immediate action to resolve the issue.

7. What is the shipping method?

We use trusted carriers like DHL, FedEx, or USPS.

8. Do you ship internationally?

Yes, we ship all over the world. However, free shipping is only available for the USA, UK, Canada, and Australia.

9. How can I track my order?

Once your product is shipped, you will receive tracking information via email. You can also track your order on our website. Please allow up to 24 hours for the tracking information to be updated.

10. Can I cancel my order?

You may cancel your order within 24 hours of placement for a full refund

Cancellations made after 24 hours are subject to the following fees:

* 24 hours to 4 days after order placement: 25% cancellation fee
* 4 days or more after order placement: 50% cancellation fee
* Once the order has shipped, cancellation is not possible

11. How can I contact customer support?

Email: info@alaskajackets.com
Address: 2332 North MacArthur Blvd, Irving, Texas, 75062